1. Overview

This Privacy Policy describes how One by One Beauty (“One by One Beauty,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, browse our store, make a purchase, contact us, subscribe to our communications, or otherwise interact with onebyonebeauty.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our website, and information provided by third-party services that help us operate our store.

Information you provide to us

• Name
• Email address
• Phone number, when provided
• Shipping and billing address
• Order details and purchase history
• Customer support messages and inquiries
• Account information, if you create an account
• Marketing preferences, such as newsletter signups

Information collected automatically

• IP address
• Device type and browser information
• Pages viewed and products browsed
• Referral source and website activity
• Approximate location based on your device or IP address
• Cookies, pixels, and similar tracking technologies

Payment information

Payment information is processed securely by Shopify and/or third-party payment providers. We do not directly store your full credit card number or complete payment credentials on our servers.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and customer service messages
• Respond to your questions, requests, or support inquiries
• Improve our website, products, and customer experience
• Personalize your shopping experience
• Send marketing emails, promotions, product updates, or offers, when permitted
• Detect, prevent, and address fraud, security issues, or technical problems
• Comply with legal, tax, accounting, and regulatory obligations

4. Email Marketing and Communications

If you subscribe to our newsletter, create an account, make a purchase, or otherwise provide your email, we may send you emails related to your order, product updates, promotions, new arrivals, offers, or brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at hello@onebyonebeauty.com.

Transactional emails, such as order confirmations, shipping updates, and customer support replies, may still be sent when necessary to provide our services.

5. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyze website traffic, improve performance, support checkout functionality, and provide relevant marketing.

Cookies may be used for purposes such as:

• Keeping items in your cart
• Remembering your preferences
• Understanding how visitors use our website
• Measuring marketing and advertising performance
• Improving website speed, security, and functionality

You can control cookies through your browser settings. Please note that disabling cookies may affect certain store features, including cart and checkout functionality.

6. How We Share Your Information

We may share your personal information with trusted service providers and partners who help us operate our store and provide our services. These may include:

• Shopify, our e-commerce platform
• Payment processors
• Shipping and fulfillment providers
• Email marketing and customer communication tools
• Analytics and advertising platforms
• Customer support tools
• Fraud prevention and security providers
• Legal, tax, or compliance advisors when necessary

We do not sell your personal information in the traditional sense. However, certain privacy laws may define some advertising or analytics activities as “sharing” or “selling” personal information. Where required, you may have the right to opt out of such activities.

7. Shopify and Third-Party Services

Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you. Your information may be processed by Shopify and other third-party services used to operate our website, process payments, fulfill orders, analyze performance, or communicate with customers.

These third-party services may collect, use, and process your information according to their own privacy policies and applicable laws.

8. Behavioral Advertising

We may use information about your website activity to provide more relevant ads or marketing communications. For example, we may use cookies, pixels, or analytics tools to understand which products you viewed, whether you added an item to your cart, or how you interacted with our website.

You may be able to opt out of certain advertising or tracking features through your browser settings, device settings, cookie banner options, or the privacy settings provided by relevant advertising platforms.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and maintain business records.

Order-related information may be retained for accounting, tax, fraud prevention, and legal compliance purposes.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing
• The right to opt out of certain marketing communications
• The right to withdraw consent where processing is based on consent
• The right to request information about how your data is used or shared

To exercise your privacy rights, please contact us at hello@onebyonebeauty.com. We may need to verify your identity before completing your request.

11. International Visitors

If you access our website from outside the country where our business or service providers operate, your information may be transferred, stored, or processed in other countries. These countries may have data protection laws that differ from those in your location.

By using our website, you understand that your information may be processed by us, Shopify, and our service providers in accordance with this Privacy Policy.

12. Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Please protect your account information and contact us immediately if you believe your account or personal information has been compromised.

13. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at hello@onebyonebeauty.com, and we will take appropriate steps to delete such information.

14. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we update this policy, we will revise the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.